Refund policy




Last updated: June 3, 2022

NO RETURNS FOR BUYERS REMORSE (Size, color etc) 

 

  1. Reporting issues and time limits
  • Report any misprinted, damaged, or defective items within 30 days of receipt.
  • For packages lost in transit, file claims no later than 30 days after the estimated delivery date.
  • If we determine the issue is our error, we will cover the cost of remedy.
  1. How to submit a problem
  • If you notice any issue with an order, submit a problem report as soon as possible.
  1. Returns and return address
  • The default return address is our Printful facility.
    • USA & Mexico Returns: 217 Wrangler Drive, Coppell, TX 75019
    • USA Returns (Alternative): 11201 Ed Brown Rd, Unit A, Charlotte, NC 28273
    • Canada Returns: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
    • Europe Returns: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
    • Spain Returns: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
    • UK Returns: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10
  • When we receive a return, we will send an automated email notification.
  • Unclaimed returns are donated to charity after 30 days.
  • If you set a different return address (not Printful’s facility), you are responsible for any returned shipments to that address.
  1. Wrong or insufficient address
  • If an address provided by you  is insufficient and the courier returns the shipment, the package will be sent back to our facility. You will be responsible for reshipment costs after we confirm the corrected address.
  1. Accounts and billing
    • Wrong address or failure to claim will not be reshipped and may be donated to charity at your expense, without refund.
      1. Returns initiated by customers
      • Ask your customers to contact you before returning any products. Except for customers in Brazil,
      • We do not offer refunds for buyer’s remorse. Returns, size exchanges
      • Brazil-specific rule: Customers in Brazil who wish to withdraw from a purchase must contact Customer Service within 7 calendar days of receipt and provide a photo of the item. The request will be evaluated; if the item appears used or damaged, a refund will not be issued.
      1. EU consumer notice
      • Per Articles 16(c) and 16(e) of Directive 2011/83/EU, consumers do not have the right of withdrawal for: a) goods made to the consumer’s specifications or clearly personalized; and
        b) sealed goods unsealed after delivery and therefore unsuitable for return for hygiene or health protection reasons.
      • Accordingly, Printful reserves the right to refuse returns at its sole discretion.
      1. Language
      • This Policy is governed and interpreted in English. Any translations are for convenience only.

      Last updated: June 3, 2022

      1. Report issues and time limits
      • You must report misprinted, damaged, or defective items within 30 days of receiving them.
      • For packages lost in transit, file a claim within 30 days after the estimated delivery date.
      • If we determine the issue is our error, we will cover the remedy.
      1. How to submit a problem
      • If you notice any issue with an order, submit a problem report as soon as possible.
      1. Return address and notifications
      • The default return address: 
        • USA & Mexico Returns: 217 Wrangler Drive, Coppell, TX 75019
        • USA Returns (Alternative): 11201 Ed Brown Rd, Unit A, Charlotte, NC 28273
        • Canada Returns: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
        • Europe Returns: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
        • Spain Returns: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
        • UK Returns: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10
      • . When we receive your return, we will send you an automated email.
      • Unclaimed returns are donated to charity after 30 days. If you set a different return address (not Printful’s facility), you are responsible for any returned shipments to that address.
      1. Wrong or insufficient address
      • If you or your end customer provide an insufficient address and the courier returns the shipment, the package will be sent back to our facility. You are responsible for reshipment costs once you confirm a corrected address.
      1. Unclaimed shipments
      • If a shipment is unclaimed and returned to our facility, you must pay reshipment costs to have it forwarded to you or your end customer.
      1. Accounts and billing
          1. Returns initiated by customers
          • Customers in Brazil, we do not refund orders for buyer’s remorse. Returns, size exchanges, and returns of face masks are at your expense and discretion. If you accept a return or exchange, you must place any replacement order at your expense.
          • Brazil: If a customer in Brazil wishes to withdraw, they must contact Customer Service within 7 days of receipt and provide a photo of the item. We will evaluate the item; if it appears used or damaged, a refund will not be issued.
          1. EU consumer notice
          • Under Articles 16(c) and 16(e) of Directive 2011/83/EU, you may not have the right of withdrawal for: a) goods made to your specifications or clearly personalized; and
            b) sealed goods unsealed after delivery that are unsuitable for return for hygiene or health reasons.
          • We reserve the right to refuse returns at our sole discretion.
          1. Language
          • This Policy is governed and interpreted in English. Translations are for convenience only